Careers

EMPLOYMENT OPPORTUNITY

Dial Supportive Home Care (DSHC) is an Equal Opportunity Employer, committed to hiring ALL QUAL individuals REGARDLESS of RACE, COLOR, NATIONAL ORIGIN, CREED, SEX,IGION, OR DISABILITY. Employees must perform their duties diligently, their skills to meet job requirements to the satisfaction both the Employer and the client. Responsibilities may be carried out at various locations based on DSHC's needs. We provide equal employment opportunities for all, covering recruitment, promotion, and benefits. We uphold Affirmative Action and strive for a diverse workforce. Managers support these policies, and employees can contact Human Resources for the Affirmative Action Plan.

OVERVIEW AND EXPECTATIONS

This Employee Guide is designed to help you, as a Dial Supportive Home Care (DSHC) employee, by providing essential information for your role, including company policies, expectations, and guidelines. We know you’ll have questions about the company and your daily responsibilities, and this guide aims to address those. Over time, policies may evolve, and your supervisor will inform you of any changes. This guide is not an employment contract; it does not guarantee continued employment. Both you and DSHC reserve the right to end the employment relationship at any time, with or without cause or notice. No representative, other than the CEO, has the authority to offer employment agreements for a specified period.

MANAGEMENT PHILOSOPHY

At DSHC, we believe in treating all employees fairly and equitably. We are committed to providing a supportive work environment that includes competitive wages and benefits, fair treatment, and respect for individual rights. Our management's key objectives include:

Treating all employees with dignity and respect.
Supporting your success in your role.
Providing clear and open communication regarding company policies, benefits, and employment practices.
Maintaining the high standards of quality and service that define our company.
Recognizing that our employees are one of our greatest assets.
Offering competitive compensation.
Acknowledging and rewarding your contributions to the company.
Ensuring a safe and healthy work environment.

DSHC encourages open communication between management and employees, fostering an environment where issues are resolved through mutual understanding.

SERVICE STANDARDS

Our service standards are centered around our customers—the individuals we serve, their families, and other visitors. Every employee is expected to exceed these service standards:

Responsiveness: Listen actively and respond positively to our customers’ needs.
Professionalism: Provide skilled, compassionate care tailored to each individual.
Reliability: Build relationships based on trust and consistency.
Accuracy: Ensure all needs are fully and accurately met.
Flexibility: Deliver services 24/7 to meet diverse needs.

EXPECTATIONS

Follow all policies and procedures to ensure quality and accurate service delivery.
Be polite and helpful, treating everyone with respect and providing outstanding service to those we serve, co-workers, and visitors alike.
Listen attentively. Whether engaging with clients or co-workers, aim to understand their perspectives, especially during moments of frustration or anger.
Be dependable. Keep your promises and follow through, as reliability can mean the difference between life and death for those we serve.
Work as part of a team. Recognize how your role impacts others.
Ask questions. Stay informed about company policies and your responsibilities.
Dress professionally and appropriately, as your appearance reflects both your self-respect and your respect for our company and those we serve.
Maintain a clean, safe, and organized work environment.
Represent DSHC positively at all times, acting as our most important ambassador.

ETHICAL CONDUCT

As a DSHC employee, you are expected to uphold the highest standards of ethical behavior. Treat both clients and co-workers with respect and integrity, and adhere to all company policies. Company property must be used only for authorized purposes. DSHC prohibits employees from accepting tips or gifts from clients, their families, or business partners. Any gifts should be returned, with a polite explanation of company policy.

HARASSMENT POLICY

DSHC and federal and state laws prohibit any form of harassment in the workplace, whether directed at employees or job applicants. Harassment includes actions such as slurs, jokes, intimidation, or any verbal or physical conduct based on race, color, religion, gender, age, disability, or veteran status.

All employees must maintain a professional and respectful demeanor at all times. Inappropriate behavior, including coercive, intimidating, disruptive, or sexual conduct, is strictly prohibited. Unwelcome sexual advances, requests for sexual favors, and other inappropriate verbal or physical conduct constitute harassment when:

Submission to such conduct is made, explicitly or implicitly, a condition of employment.
Submission to or rejection of such conduct influences employment decisions.
The conduct creates a hostile, intimidating, or offensive work environment.

Employees who believe they have been subjected to harassment should immediately report the issue to their supervisor or Human Resources. If they feel uncomfortable speaking with these individuals, they may contact the Director directly. All complaints will be investigated with discretion, and retaliation against those who file complaints in good faith will not be tolerated.

CONFLICT OF INTEREST

Employees must avoid any situation that could create a conflict of interest with DSHC. You are required to inform your supervisor of any outside business interests that could interfere with your job performance or present a conflict. You should not:

Engage in outside activities that could negatively impact your job performance.
Make investments in any business that may conflict with DSHC’s interests.
Accept any form of compensation or benefit from anyone doing business with DSHC that could be perceived as an attempt to influence company decisions.

VISITORS

To minimize disruptions and maintain security, visitors to our facilities should be limited to those with a clear business purpose, such as vendors, suppliers, or job applicants. Visitors must have prior approval from a supervisor and be accompanied by an employee at all times while on company premises.

SAFETY

DSHC prioritizes workplace safety and is committed to providing a secure environment for all employees. It is your responsibility to remain vigilant and report any unsafe conditions or actions that could lead to accidents or injuries. Always follow safety guidelines, including using proper lifting techniques and wearing seatbelts when driving company vehicles or personal vehicles for business purposes. Report any injuries to your supervisor immediately, no matter how minor.

Interested in Joining Us?

To apply, please fill out the form below and become part of the Dial Supportive Home Care team.

Dial

Supportive

Home Care Services LLC